U.S.: Uber Suspected of Deceiving Customers with Uncancelable Subscriptions
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Hey there! Let's dive into the latest scoop on Uber, the ride-hailing giant. Apparently, the Federal Trade Commission (FTC) has knocked on their door, filing a complaint on Monday, April 21, alleging some shady practices by Uber.
The FTC alleges that Uber deceived its users by offering promotional deals for the Uber One subscription service and signing them up without their consent. The FTC believes this violates a law meant to restore consumer trust in digital services. In a statement, Andrew Ferguson, FTC president, said, "Americans are sick of being roped into unwanted subscriptions that are a nightmare to cancel."
Saving Straight to Expenses, Not Pockets
Uber One subscription offers discounts on rides and takeout food deliveries via Uber Eats. Subscription costs around $10 per month. Uber lured users by promising $25 in monthly savings, but this savings didn't cover subscription fees, as per the complaint.
Legal eagles for the FTC argue that these promises of savings were misleading and that Uber made it a hassle for users to cancel their Uber One subscriptions, despite claiming they could be easily "cancelled at any time."
Interview Corner
On a different note, Danielle Simonnet recently commented, "Uberization is a social disaster." When asked about these FTC allegations, an Uber spokesperson voiced their disappointment, stating, "We're confident the courts will side with us, as the enrollment and cancellation procedures for Uber One are clear, simple, and comply with the law."
Stay tuned for updates on this developing story!
- The Federal Trade Commission (FTC) has accused Uber of misleading its users by offering Uber One subscription discounts and enrolling them without consent, potentially violating a law intended to protect consumer trust in digital services.
- The FTC argues that Uber's promises of monthly savings through the Uber One subscription service were deceptive, as the savings did not cover subscription fees, which is a central point in their complaint.
- In a statement, the FTC president, Andrew Ferguson, expressed his frustration with the digital services industry's tendency to sign up users for unwanted subscriptions without proper consent.
- In response to the FTC's allegations, an Uber spokesperson has stated that they are confident the courts will rule in their favor, asserting that the enrollment and cancellation procedures for the Uber One subscription comply with the law.
