Tech Giant du Partners with Microsoft, Nokia, Khalifa University, and ITU for the Release of Arabic Telecom's First Advanced Language Model
In a groundbreaking collaboration, UAE-based telecom provider du has unveiled the du Arabic Telecom Large Language Model (LLM). This first-of-its-kind AI model, developed in partnership with Microsoft, Nokia, Khalifa University's 6G Research Center, and the International Telecommunication Union (ITU), is set to revolutionise internal telecom operations in the region [1][2][3].
The du Arabic Telecom LLM is designed to serve as an internal telecom assistant, streamlining processes such as real-time customer complaint handling, device issue resolution, and delivering intelligent, context-aware operational insights in fluent Arabic [1][2][3][4]. By incorporating linguistic precision and UAE cultural nuances, the model aims to transform internal processes, improve efficiency, and enhance customer experiences [1][2][3][4].
This AI initiative is a strategic move towards the UAE’s vision for sovereign AI capabilities, with a focus on an Arabic-specific telecom domain. It marks a regional milestone as the first Arabic telecom LLM [1][4].
Looking ahead, the partners plan to expand the LLM’s capabilities beyond internal operations to include customer-facing features, broadening the model's utility to external user interactions [2]. Furthermore, plans include multilingual support, enabling the model to service diverse customer bases beyond Arabic-speaking users [2].
The du Arabic Telecom LLM represents a significant step forward in AI innovation, emphasising operational excellence, cultural relevance, and sovereign AI ambitions. With future expansions anticipated into customer engagement and multilingual functionality, this model is poised to redefine the telecom industry in the UAE and beyond [1][2][4].
This cross-sector partnership brings together global tech innovation, regional research leadership, and international policy guidance. The du Arabic Telecom LLM, developed in the UAE, reflects regional language and cultural standards, positioning it as a benchmark for localized, responsible AI application in the telecom industry and beyond [4].
References:
[1] du.ae, (2025). Press Release: du Arabic Telecom Large Language Model Launched. [Online] Available at: https://www.du.ae/press-releases/du-arabic-telecom-large-language-model-launched
[2] Microsoft, (2025). News: du and Partners Unveil Arabic Telecom Large Language Model. [Online] Available at: https://news.microsoft.com/arabic/du-and-partners-unveil-arabic-telecom-large-language-model
[3] Nokia, (2025). Blog Post: du Arabic Telecom Large Language Model: A Leap Forward in Arabic Telecom AI. [Online] Available at: https://www.nokia.com/blog/du-arabic-telecom-large-language-model-a-leap-forward-in-arabic-telecom-ai
[4] ITU, (2025). Case Study: du Arabic Telecom Large Language Model: A Regional Milestone in AI for Telecom. [Online] Available at: https://www.itu.int/en/cases/Pages/du-arabic-telecom-large-language-model.aspx
- The du Arabic Telecom LLM, a collaboration between du, Microsoft, Nokia, Khalifa University's 6G Research Center, and the International Telecommunication Union (ITU), is a first-of-its-kind AI model designed to revolutionize internal telecom operations, incorporating technology and artificial-intelligence to streamline processes and deliver intelligent, context-aware insights in fluent Arabic.
- The partners plan to expand the LLM’s capabilities beyond internal operations, with future plans including multilingual support to serve diverse customer bases and incorporating customer-facing features, thus transforming not only internal processes but also external user interactions by leveraging technology, infrastructure, and artificial-intelligence.
