Support Specialist Role
SupportYourApp, a renowned Support-as-a-Service company established in 2010, is seeking a dedicated Customer Support Consultant to join their team based in Thailand. This remote role offers a unique opportunity to work in a multicultural and multilingual environment, providing exceptional customer support via live chats, emails, and calls.
Key Responsibilities
As a Customer Support Consultant, you will be responsible for:
- Providing support through chats, emails, and calls.
- Building and maintaining positive relationships with customers.
- Meeting team performance indicators (KPIs).
- Continuously learning about clients' products and technologies.
- Securely managing sensitive data.
- Collaborating with internal teams and IT departments for issue resolution.
Required Qualifications and Skills
The ideal candidate will possess:
- Native or fluent language proficiency in Dutch (at least C1 level) and English (B2 level) for non-Chinese roles, or native Chinese and English upper intermediate B2 for Chinese roles.
- At least 6 months of customer support experience, preferably with live chats and emails.
- Tech-savviness with an interest in relevant fields such as crypto, stocks, etc.
- Strong analytical, research, and communication skills.
- A positive, responsible attitude.
- A personal computer with at least 8 GB RAM and a reliable internet connection (minimum 50 Mbps download, 40 Mbps upload).
Experience in sales and experience with CRM systems would be a great plus.
Benefits and Work Conditions
- Remote work from home, offering a flexible work environment.
- Opportunities for skill development and achieving challenging goals through a "People First" management approach.
- Engagement terms define specific benefits; employees typically receive benefits not always extended to contractors.
- SupportYourApp is known for high customer satisfaction and professional, scalable customer support service.
Additional Information
This role emphasizes responsibility, technical competence, and communication skills in a dynamic, technology-driven outsourced support environment. The job involves meeting team KPIs and securely working with customers' sensitive information. The position is for a Customer Support Consultant based in Thailand, offering a flexible, international, and inclusive work environment.
The company, SupportYourApp, operates globally with 8 hubs worldwide, working with clients from over 30 countries and speaking over 60 languages. The position offers good bonuses for referring friends and provides greenhouse conditions for self-development. The compensation for the position is in USD, with a focus on work-life balance, a responsive and growth-oriented management, and the opportunity to build positive and long-lasting relationships with customers.
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