Support Specialist Role
SupportYourApp, a renowned Support-as-a-Service company established in 2010, is seeking a dedicated Customer Support Consultant to join their team based in Thailand. This remote role offers a unique opportunity to work in a multicultural and multilingual environment, providing exceptional customer support via live chats, emails, and calls.
Key Responsibilities
As a Customer Support Consultant, you will be responsible for:
- Providing support through chats, emails, and calls.
- Building and maintaining positive relationships with customers.
- Meeting team performance indicators (KPIs).
- Continuously learning about clients' products and technologies.
- Securely managing sensitive data.
- Collaborating with internal teams and IT departments for issue resolution.
Required Qualifications and Skills
The ideal candidate will possess:
- Native or fluent language proficiency in Dutch (at least C1 level) and English (B2 level) for non-Chinese roles, or native Chinese and English upper intermediate B2 for Chinese roles.
- At least 6 months of customer support experience, preferably with live chats and emails.
- Tech-savviness with an interest in relevant fields such as crypto, stocks, etc.
- Strong analytical, research, and communication skills.
- A positive, responsible attitude.
- A personal computer with at least 8 GB RAM and a reliable internet connection (minimum 50 Mbps download, 40 Mbps upload).
Experience in sales and experience with CRM systems would be a great plus.
Benefits and Work Conditions
- Remote work from home, offering a flexible work environment.
- Opportunities for skill development and achieving challenging goals through a "People First" management approach.
- Engagement terms define specific benefits; employees typically receive benefits not always extended to contractors.
- SupportYourApp is known for high customer satisfaction and professional, scalable customer support service.
Additional Information
This role emphasizes responsibility, technical competence, and communication skills in a dynamic, technology-driven outsourced support environment. The job involves meeting team KPIs and securely working with customers' sensitive information. The position is for a Customer Support Consultant based in Thailand, offering a flexible, international, and inclusive work environment.
The company, SupportYourApp, operates globally with 8 hubs worldwide, working with clients from over 30 countries and speaking over 60 languages. The position offers good bonuses for referring friends and provides greenhouse conditions for self-development. The compensation for the position is in USD, with a focus on work-life balance, a responsive and growth-oriented management, and the opportunity to build positive and long-lasting relationships with customers.
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- In this remote role at SupportYourApp, you will leverage your customer support skills and tech-savviness to provide exceptional support in a multicultural business environment, while continuously learning about clients' products and technologies.
- As a Customer Support Consultant, you are expected to collaborate with internal teams and IT departments for issue resolution, securely manage sensitive data, and build and maintain positive relationships with customers, all while striving to meet team performance indicators (KPIs).
