State Services to Incorporate "Practical Scenarios" and "Overseers"
The Russian government has recently announced significant updates to its State Services Portal, with the introduction of a new "Life Situations" service and the appointment of direction curators.
These direction curators have been tasked with organising, managing, and curating services related to various life situations that citizens may face. Their role is to ensure that these services are accessible, coordinated, and user-friendly on the portal. They will oversee the content, structure, and presentation of service pathways tailored to specific life situations, such as childbirth, education, employment, and social support.
The curators aim to streamline navigation, improve the clarity of information, personalise service suggestions according to user needs, and integrate multiple agencies' services into coherent, easy-to-use digital flows. By ensuring that complex bureaucratic processes are simplified and logically grouped around life events, they hope to enhance usability and increase citizen satisfaction with the portal.
The changes are intended to make the transition to using the state services portal easier, regardless of the user's place of residence. The updates are aimed at improving user experience and are reported by both "Izvestia" and the "Khabarovsk Krai Today" news agency.
While specific detailed descriptions about these curators’ exact duties and measurable impacts on the Russian state services portal user experience are not readily available, the role is based on typical functions of service curators in digital government portals and life situation approaches as known from public administration best practices.
[1] Museum and Cultural Contexts of Service Curators [2] Government Digital Services and Service Curators [3] Political or Security Agency Structures [4] Public Administration Best Practices [5] Life Situation Approaches
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