Solar power providers on the island are reportedly spreading misinformation, as warned by KIUC.
Kauai Island Utility Cooperative (KIUC) has issued a warning to its members about false and misleading claims made by certain solar installation companies. The utility cooperative has not named the companies involved, citing ongoing investigations.
According to Beth Amaro, KIUC's member services and communications manager, some solar sales representatives are telling people that KIUC will de-energize their neighbourhoods, which is not true. KIUC has also received reports of solar PV and battery system salespersons providing inaccurate or incomplete information about how solar installations interact with KIUC's electric grid, rates, and programs.
Amaro expressed concern about members feeling pressured or scammed by solar contractors. She urges members to contact KIUC before considering a solar PV system to verify any information provided by third-party contractors. KIUC encourages its members to be vigilant and to report any unprofessional conduct by solar contractors.
Members can report unprofessional conduct by solar contractors to KIUC. To do so, they should provide as much information as possible, including the solar contractor's name, representative's name, date and time of interaction, and location. KIUC will follow up with the solar contractor if unprofessional conduct is reported.
It is important to note that KIUC does not partner with or work with just one solar contractor. Members are free to choose the solar contractor that best suits their needs, but KIUC does not endorse any specific solar products or services. KIUC does, however, provide an overview of its requirements for solar PV systems.
If a household has a solar PV plus battery system, they may not be affected by disruptions, but this is not a guarantee. KIUC stresses that there are no guarantees when it comes to power outages, and members should be aware of this.
KIUC supports renewable energy and solar power, but has expressed concern about solar sales representatives giving customers false impressions. The utility cooperative has not confirmed any plans to de-energize neighbourhoods.
Some answers to frequently asked questions about solar PV systems are posted on the KIUC website. Members are encouraged to visit the website for more information and to contact KIUC directly with any questions or concerns.
In conclusion, KIUC is urging its members to be cautious when dealing with solar installation companies and to verify any information provided by third-party contractors before signing contracts or making financial commitments. If members encounter unprofessional conduct by solar contractors, they should report it to KIUC for investigation.
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