SAP Users' Mixed Progress and Uncertainty in Adopting New Tech and Services
A recent survey sheds light on SAP users' plans and challenges regarding their SAP landscape. The findings reveal a mix of progress and uncertainty in the adoption of new technologies and services.
The study found that 63% of organisations have moved or plan to move to SAP HANA, with half aiming to do so within the next three years. However, 72% of respondents are unsure if S/4HANA will help them 'run simpler' in the future.
Data management emerged as a significant challenge, with 53% of users struggling with data accuracy, consistency, and governance due to data spread across multiple platforms. This is compounded by a 65% increase in data volume over the last three years, with decreasing storage costs leading 57% of organisations to store and archive more data.
Optimising the SAP landscape is a hurdle for 93% of users, with lack of budget (60%), lack of time (53%), and lack of knowledge/skills (47%) being the primary obstacles. Interestingly, the majority of users turn to SAP's partners and services organization for assistance in this area. Despite this, 91% of users think SAP could improve in making customers aware of its products and services, such as its workshop-style remote sessions with experienced service engineers, which only 45% of users are aware of.
While organisations are actively moving towards SAP HANA, there's uncertainty about the benefits of S/4HANA. Data management challenges and landscape optimisation hurdles persist, despite users' reliance on SAP's partners and services. Improved customer awareness of SAP's offerings could help users better navigate these challenges.
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