Partnering with DvSum, CommScope introduces AI-powered tools for enhanced services
In a groundbreaking collaboration, CommScope and DvSum have announced the launch of the ServAssure NXT AI platform, a game-changing solution designed to revolutionise network management and troubleshooting for service providers worldwide.
The integration of DvSum's CADDI analytics technology with CommScope's ServAssure NXT network monitoring solution brings forth advanced AI-based analytics, superior network performance management, and real-time problem-solving capabilities. This combined offering sets a new industry standard, enabling network operators to efficiently monitor, manage, and optimise their broadband networks with unparalleled accuracy and speed.
The ServAssure NXT AI platform, powered by DvSum, offers exceptional observability by providing real-time data on network quality of experience, network performance, and historical analysis. It also offers advanced analytics and intelligent insights that enable proactive fault detection and faster resolution of network issues. Moreover, it simplifies performance management for complex hybrid fiber-coaxial (HFC) and passive optical networks (PON).
Aashish Singhvi, CEO of DvSum, expressed his enthusiasm, stating that the integration of DvSum's CADDI technology into the ServAssure NXT platform will help approach a zero-call, zero-fault environment. The solution is designed to drastically reduce call center triage times, saving time and money while also improving the customer experience.
Craig Coogan, CTO and vice president of product and strategy, access network solutions, CommScope, added that the alliance introduces AI-based analytics to the ServAssure NXT solution. The enhanced ServAssure NXT platform can now swiftly detect and resolve customer issues and network anomalies in real time.
The key benefits of this innovative solution include proactive identification and resolution of network problems, real-time observability, historical performance analysis, integration with HFC and PON, and industry-leading problem-solving. These capabilities support service providers’ goals to maintain high-quality connectivity, especially amid network upgrades like DOCSIS 3.1 deployments, by maximising performance and simplifying maintenance.
CommScope offers the ServAssure NXT AI powered by DvSum solution as a bundled option for new installations. Current customers of the ServAssure NXT platform also have the option to install the ServAssure NXT AI powered by DvSum solution. For more information, visit [CommScope's website](https://www.commscope.com/).
In summary, the ServAssure NXT AI platform integrated with DvSum's CADDI technology represents a significant leap forward in network management and troubleshooting, promising to bring about improved customer experience, network reliability, and operational efficiency.
The ServAssure NXT AI platform, powered by DvSum, utilizes artificial-intelligence-based analytics to proactively detect and resolve network issues in real-time. This integration with DvSum's CADDI technology promises to offer superior network performance management and real-time problem-solving for diverse media such as video content, thereby setting a new industry standard. Furthermore, this partnership aims to approach a zero-call, zero-fault environment, reducing call center triage times and enhancing customer experience.
