Our organization unveils a fresh venture, aided by Salesforce, designed to facilitate smooth integration of human and digital workforces for businesses
In a groundbreaking development, the world-leading talent company, SIX: ADEN (the our group), has announced the launch of a new company. This new venture, backed by investments from both the our group and Salesforce, is set to transform customer service operations by integrating AI and human agents in a unified platform.
The new company aims to strengthen and secure the full potential of humans with AI, with a mission to create a digital labour model that unlocks the full potential of humans with AI agents at work. This mission is in line with the our group's purpose of making the future work for everyone.
The new company's strategic partnership with Salesforce focuses on building an integrated workforce of humans and AI agents. By deeply integrating NiCE CXone Mpower with Salesforce Service Cloud, the partnership aims to move businesses from disconnected customer touchpoints to intelligently orchestrated experiences across the entire customer journey.
Key aspects of this strategic partnership include unified customer service experiences, collaboration between humans and AI, AI-powered insights and automation, and a commitment to trusted AI.
Unified customer service experiences will be achieved by combining NiCE’s workforce engagement management and AI-powered CX with Salesforce’s Service Cloud and Agentforce AI platform. This integration will create a single, integrated desktop for contact centers, streamlining customer service operations.
Collaboration between humans and AI will be facilitated through AI-driven orchestration, enhancing productivity and forming a digital labor system where AI agents and humans seamlessly collaborate.
AI-powered insights and automation will be enabled through NiCE joining Salesforce’s Zero Copy Partner Network. This integration will allow for real-time data sharing and predictive analytics, empowering customer service teams with unified platforms that combine human intelligence and AI agents for greater productivity and better customer experiences.
Salesforce’s zero-retention, secure AI deployment ensures that AI tools enhance productivity across the organization responsibly.
The new company's capabilities will include awareness, simulation, recommendation, and oversight for operational efficiency, ROI-driven automation decisions, and real-time resource allocation. These capabilities will be integrated seamlessly into the tools businesses already use, including agents accessible via Salesforce products such as Slack.
The new company plans to list its agents on AgentExchange, the trusted marketplace and community for Agentforce. This move is expected to provide a comprehensive suite of capabilities seamlessly integrated into the tools businesses already use.
The new company is expected to reveal more information in the coming months. In the meantime, for press inquiries, contact the Press Office at media@our website or phone number 44 20 4592 0646. For investor relations, contact investor.relations@our website or phone number 41 (0)44 878 88 8.
The our group operates across 60 countries through its three global business units - our, Akkodis, and LHH. This global presence is expected to provide a strong foundation for the new company's growth and impact in the customer service industry.
This strategic partnership marks a significant step forward in the integration of AI and human agents in the workplace, with the potential to revolutionize customer service operations and improve outcomes for both employees and customers.
- The new company, backed by the our group and Salesforce, plans to utilize technology to create a digital labor model, aiming to strengthen and secure the future of work by unifying human and AI agents in the business sector, focusing on finance and customer service.
- With the integration of NiCE's workforce engagement management and AI-powered CX with Salesforce's Service Cloud and Agentforce AI platform, the new company will offer a comprehensive suite of capabilities, such as AI-powered insights and automation, to transform financial processes and customer service experiences, committing to responsible and secure AI deployment.
