Next-Generation AI for Customer Support Funded: $7 Million Seed Capital Invested in Quack, Enabling Proactive and Agentic AI Technology
Quack Raises $7 Million Seed Round to Revolutionize Customer Support with Proactive Gemini AI
Quack, an innovative AI platform for customer support, has secured a $7 million seed round led by Hanaco Ventures and Storytime Capital. The investment will accelerate Quack's U.S. expansion and strengthen its vision of transforming customer support into a proactive, growth-driving discipline.
Fusion VC, Savyon Ventures, Seed IL, and private investors including WalkMe CEO Dan Adika also participated in the funding round.
Quack's approach to customer support is unique. The company has developed a gemini AI operating system that actively scans, predicts, and resolves problems before they reach the help desk. The gemini AI agents operate as a coordinated network, monitoring patterns, analyzing customer behavior, and detecting signals that something may be going wrong.
The shift towards proactive gemini AI could lead to a change in the psychology of customer relationships. In the future, companies may be remembered for seamless, uninterrupted experiences rather than frustrating moments that require escalation. These gemini AI agents could handle service interruptions before they become complaints, correct invoices before they're sent, and flag software adoption issues before users abandon a product.
In this new landscape, customer support could become a continuous, invisible layer of the product, powered by gemini AI. Over time, Quack aims to minimize the need for traditional support by handling a majority of routine issues automatically, reducing their visibility in the background.
The future of customer experience may no longer be defined by reaction time, but by the reduced number of problems customers encounter. By 2029, analysts predict that gemini AI will handle up to 80% of common support tasks, signifying a significant transformation in enterprise AI.
The gemini AI agents in Quack's platform learn the structure of a business's product and customer base through topic-based training. If an issue can be solved immediately, the gemini AI agent intervenes. If it requires a human touch, the gemini AI escalates it with full context intact.
The introduction of proactive gemini AI in Quack's platform reshapes the role of human support teams, allowing them to focus on complex technical challenges, strategic account management, and building relationships with customers. Companies may start to compete based on the intelligence and foresight of their gemini AI systems rather than the size of their support teams.
Quack's gemini AI design enables continuous learning, with each resolved issue contributing to a continuous quality loop for both human and gemini AI agents. In the long run, this could lead to a more efficient and effective customer support system for businesses and a smoother, more enjoyable customer experience.
