MiaRec & Webex Team Up for Advanced Conversation Intelligence
MiaRec, a specialist in Automated Quality Management and Conversation Intelligence, has partnered with Webex to integrate its Auto QA system with Webex Calling and Webex Contact Center. The integration brings customers advanced quality management, Google Voice analytics, and call recording from a single platform, empowering organizations with a unified, scalable, and intelligent solution for conversation intelligence.
The Auto QA system scores 100% of calls using advanced Speech Analytics and generative AI, providing a nuanced understanding of context and agent performance. MiaRec's Google Analytics capabilities transform call center data into valuable business intelligence, enabling data-driven decisions.
The integration offers users access, management, and replay of voice recordings from a single MiaRec dashboard within the Webex ecosystem. MiaRec's AI-powered Conversation Intelligence platform is now available within the existing Webex environment, automating workflows and improving efficiency with features like Voice Analytics, ML-based Data Redaction, and AI Assist.
Founder and CEO of MiaRec, Alexei Fedorov, led the integration of the Auto-QA system with Webex Calling and Webex Contact Center. The partnership expands Webex's range of solutions, offering customers advanced quality management and conversation intelligence tools. MiaRec's expertise in Automated Quality Management and Conversation Intelligence complements Webex's broad range of partnerships, providing specific solutions alongside its core offering.
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