Funding Obtained by Synthflow AI: $20 Million for the Development of Voice AI Technology for Automated Telephone Calls
Synthflow AI, a revolutionary voice AI platform launched in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, has announced a $20 million Series A investment. This funding round, led by Accel with participation from Atlantic Labs and Singular, will primarily fuel global expansion and accelerate the development of Synthflow AI's voice AI agent platform.
The investment will support the opening of a US-based office to bolster international growth ambitions and expand Synthflow AI's presence beyond its Berlin base. It will also scale the no-code enterprise voice AI platform, enabling non-technical business users to swiftly deploy advanced, natural-sounding AI voice agents without the need for specialized AI teams or lengthy onboarding.
Synthflow AI's voice AI agents have already demonstrated significant impact, handling 45 million calls with a remarkable 99.9% uptime, serving over 1,000 customers, and saving over 5 million hours of contact center operations. The new funding aims to accelerate adoption of these voice AI agents, which handle tasks ranging from customer support and appointment scheduling to lead qualification and real-time information delivery — all without coding requirements, thus lowering barriers to enterprise deployment.
The platform is highly customizable and can manage complex workflows, boasting over 200 integrations across calendars, CRMs, and telephony systems. Synthflow AI's voice AI agents answer 35% more calls compared to non-AI operators, making them a valuable asset for businesses seeking to streamline operations and improve customer services.
Luca Bocchio, Partner at Accel, commented, "Voice AI is at a real inflection point. Voice agents have been improving rapidly and have never been more cost-effective to deploy. The Synthflow AI team is seizing the moment from legacy players by making this technology more accessible."
Synthflow AI's mission is to democratize access to conversational AI technology by maintaining compliance with regulations such as HIPAA and GDPR, and integrating with over 200 platforms like Salesforce and HubSpot. The funding will also support the expansion into mid-market and enterprise customer segments, particularly targeting contact centers and business process outsourcing (BPO) companies within the $159 billion customer service market.
Accelerating research and development (R&D) is another key use of the investment. Synthflow AI aims to enhance the platform’s capabilities and maintain competitiveness as voice AI technology reaches an inflection point for widespread enterprise adoption. The fresh capital will undoubtedly propel Synthflow AI forward in its mission to revolutionize the voice AI industry.
[1] Source: Synthflow AI press release [2] Source: Synthflow AI blog post [3] Source: Synthflow AI customer testimonial [4] Source: Synthflow AI case study
- The investment received by Synthflow AI will not only propel their mission to expand globally but also accelerate the development of their voice AI agent platform, incorporating cutting-edge technologies such as artificial intelligence and investing in research and development.
- With the new funding, Synthflow AI aims to penetrate mid-market and enterprise customer segments, particularly in the customer service market, and foster the integration of their voice AI agents with financial systems, paving the way for seamless, efficient investing processes.
