"Fixed Automotive Inquiry": Ministry Addresses Kazakhstan Citizens' Proposal
Auto-Redial Feature in Kazakhstan: A Guide for Users
Many Kazakhstani social media users have been expressing their frustration with the auto-redial feature, a service designed to automatically retry calls when they fail. Despite the convenience it offers in a context where call completion might be challenging, some users find the feature annoying and unnecessary.
In response to the complaints, it's essential to clarify that the auto-redial feature remains enabled by default to ensure reliable call attempts in important communications. However, individual users can opt-out of this service.
Opting Out of the Auto-Redial Service
Each subscriber can independently disable the auto-redial service by contacting their mobile or telecom service provider directly and requesting deactivation of this feature. Telecommunication operators usually allow customers to enable or disable supplementary services such as auto-redial via customer service centers, official websites, or through specific dialing codes sent from the customer's phone.
For example, Kcell users can deactivate micro-calls (a similar feature) by dialling *452*0#. Unfortunately, no such specific dialing code has been provided for disabling the auto-redial feature for Tele2. It's recommended that users of this service contact Tele2's customer service for guidance.
Similarly, Beeline subscribers can deactivate the auto-redial service by contacting the call center at number 0611 or 116. However, it's important to note that Beeline subscribers will continue to receive micro-calls from subscribers of other operators even after disabling the service.
The Ministry's Standpoint
The Ministry of Digital Development, Innovation, and Aerospace Industry has stated that there is no regulation in place to automatically disable the "auto-redial" service for all subscribers. Minister Jaksan Madiev explained that disruptions in mobile connection quality sometimes occur due to "white spots" - new areas and active construction. Operators need time to install base stations, connect electricity, and build antenna-mast structures to improve connection quality.
Spreading Awareness
In light of the ongoing discussions, it's a general recommendation to ask close ones to also contact their operators and deactivate the "auto-redial" service if they find it bothersome. This way, users can maintain control over their communication preferences while ensuring they don't miss important calls.
In conclusion, while the auto-redial feature is designed to help users maintain important connections, individual users can opt-out of this service by contacting their service provider directly. It's essential to remember that each operator may have a different process for managing this feature, so it's best to consult with your service provider for accurate information.
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