Elevating the bar for secure client support automation in regulated sectors, DeepSearch now leads the way.
Deepassist Connect: A Compliant and Efficient Customer Service Solution
Vienna-based AI company, Deepsearch GmbH, is set to launch a game-changing platform called deepassist connect. This automated and controlled customer service platform is designed to meet the needs of companies subject to high AI security and data processing standards.
Key Features of Deepassist Connect
- Automated Customer Service Workflows Deepassist connect uses AI-driven automation to handle common customer inquiries efficiently, supported by natural language understanding for seamless interaction.
- Compliance with GDPR The platform ensures customer data privacy and protection, featuring consent management, data minimization, and audit trails. It processes personal data lawfully and transparently, in line with GDPR requirements.
- EU AI Act Compliance Deepassist connect implements risk management procedures around AI usage, offering transparency and explainability in AI decision-making. It provides tools for monitoring and controlling AI outputs to prevent bias and errors.
- Secure Data Processing and Storage The platform uses secure and encrypted channels for data transmission and supports on-premises or cloud deployment, respecting legal data residency requirements.
- Human-in-the-loop Control Deepassist connect allows supervision and intervention by human agents for sensitive cases, facilitating escalation and review to maintain quality and compliance.
- Integration Capabilities The platform can be integrated with existing CRM, ticketing systems, and communication channels, enabling a unified customer service environment.
- Audit and Reporting Tools Deepassist connect provides detailed logs and reports for compliance verification, helping organizations demonstrate adherence to GDPR and AI regulations.
Benefits of Deepassist Connect
- Enhanced Compliance & Risk Mitigation Deepassist connect ensures customer service operations comply with strict EU data protection and AI regulation standards, reducing legal and financial risks.
- Improved Efficiency Automation of routine customer interactions frees human agents for complex tasks, speeding up response times.
- Increased Transparency & Trust Transparent AI processes and data handling build customer confidence and brand reputation.
- Flexible & Scalable Solution Deepassist connect adapts to various organizational sizes and regulatory requirements in different EU member states.
- Better Data Security The platform protects sensitive customer information, minimizing data breach risks.
- Human Oversight Ensures Quality Balancing automation with human judgment maintains high service standards.
Deepassist connect is particularly beneficial for companies in the insurance, utilities, finance, and housing sectors. Automation is a key factor in achieving efficient customer service processes, a strategic approach for achieving sustainable customer satisfaction and long-term competitiveness. The platform connects AI-supported process automation with central control across all customer service channels.
- Deepassist Connect leverages the power of data-and-cloud-computing to enhance data security, improving the efficiency and compliance of businesses in the finance, insurance, utilities, and housing sectors.
- With its integration of artificial-intelligence and technology, Deepassist Connect asserts itself as a game-changer for businesses, streamlining customer service through automated workflows, yet ensuring human oversight to maintain quality.
- By focusing on compliance with regulations like GDPR and the impending EU AI Act, Deepassist Connect ensures data privacy and protection, thus fostering trust in the business-technology relationship.
