Chat usage by corporations experiences a decline for the first time since the year 2022, according to recent reports
In the realm of artificial intelligence (AI), the landscape is undergoing a significant transformation. A recent report by Netskope, a US software company, reveals that the number of prompts AI bots receive has skyrocketed 30-fold in 2025, with companies sending AI chatbots approximately 7.7 gigabytes of data per month, up from a mere 250 megabytes in 2024 [1].
The report emphasizes the potential for sensitive information to be shared, exposed, or mishandled by these apps [2]. This concern is not unfounded, as businesses are increasingly using AI chatbots to summarize or generate new texts based on sensitive data.
Amidst this surge in AI usage, a notable shift has occurred. The decline in ChatGPT usage by companies is the only one observed among 317 AI apps and chatbots in the analyzed period [1]. This decline can be attributed to the better integration of rivals like Google's Gemini and Microsoft's Copilot with existing enterprise tools such as Microsoft 365, GitHub, and Google Workspace [2].
These seamlessly integrated AI tools offer smoother, more efficient workflows for businesses, making Microsoft and Google platforms more attractive for AI deployment in daily operations. For instance, Gamma AI is specifically designed to work with PowerPoint presentations, adding another layer of utility to these platforms.
Despite the decline in business usage, ChatGPT still remains the most widely used overall AI chatbot, including in consumer and educational sectors, with hundreds of millions of weekly active users [3]. Other popular AIs that businesses are adopting include Anthropic's Claude, Perplexity AI, spellcheck AI Grammarly, and various others.
The report also found that 90% of businesses are asking their employees to use AI tools like ChatGPT, Gemini, or Copilot directly in 2025 [1]. However, the trend of sending large amounts of data to AI apps is expected to continue into the back half of the year, significantly increasing the data security risk [2].
In conclusion, the shift in AI chatbot usage reflects a preference by companies for generative AI tools embedded in productivity platforms, facilitating workflow continuity, rather than separate AI services. This trend underscores the importance of data security and the need for businesses to implement robust measures to protect their sensitive data when employing AI tools.
[1] Netskope Report on AI Usage Trends among Enterprises (2025) [2] The Verge, "Microsoft Copilot and Google Gemini Gain Traction Over ChatGPT in Business Usage" (2025) [3] TechCrunch, "ChatGPT Remains the Most Popular AI Chatbot Despite Business Decline" (2025) [4] The Information, "Businesses Shift Towards Integrated AI Tools for Operational Efficiency" (2025)
Artificial intelligence (AI) tools like ChatGPT, Anthropic's Claude, Perplexity AI, Grammarly, and others, are increasingly being adopted by businesses, highlighting the potential for AI to improve workflows and productivity. However, as the use of AI chatbots and the amount of data sent to them continue to rise, the need for robust data security measures to protect sensitive information becomes increasingly evident.
