BT & Infobip Revolutionise Global Communication for Multinationals
BT and Infobip have announced a significant expansion of their partnership, aiming to revolutionise global communication for multinational businesses. This collaboration combines BT's Global Voice and inbound contact capabilities with Infobip's leading cloud communications platform, offering organisations unparalleled access to phone numbers and inbound call management across the globe.
The partnership enables businesses to access phone numbers in over 130 countries and manage inbound calls in more than 180 countries. This multinational expansion is set to drive innovation in global connectivity, providing enterprises with seamless, secure, and scalable customer engagement across various channels.
Infobip, as an authorised reseller of BT's ICG services, will offer its customers BT's international toll-free numbers and inbound voice services. In return, BT will provide its customers with Infobip's messaging services, including RCS, WhatsApp, and SMS. This integration of services will allow enterprises to unify their customer contact centres into a single virtual network, offering integrated voice and messaging capabilities for richer, more seamless customer engagement on a global scale.
The partnership also brings advanced conversational AI capabilities to the table. These will enable enterprises to provide human-like interactions at scale and build intelligent customer journeys with prompts. This AI-powered approach is set to drive greater efficiencies and extend enterprises' global reach.
With the global expansion of their partnership, BT and Infobip are poised to deliver a comprehensive set of services that power customers' Intelligent CX Engagement. By combining their strengths in global voice and messaging services, along with advanced AI capabilities, they aim to transform the way multinational businesses communicate and engage with their customers worldwide.
