Banking Service Dhaka installs Customer Relationship Management kiosks at metro stations
Dhaka Bank PLC has taken a significant step towards making digital banking more accessible for metro rail commuters in Dhaka, Bangladesh. On August 3, 2025, the bank launched Cash Recycler Machine (CRM) booths at the Farmgate and Karwan Bazar stations on MRT Line 6 [1][2][3].
The inaugural event was graced by key officials from Dhaka Bank and Dhaka Mass Transit Company Limited (DMTCL). Faruque Ahmed, Managing Director of DMTCL, highlighted the importance of public-private collaboration and thanked Dhaka Bank for integrating digital financial services into the metro rail stations [1][4]. Sheikh Mohammad Maroof, Managing Director & CEO of Dhaka Bank PLC, expressed the goal of enabling real-time banking for thousands of commuters on MRT Line-6 and extending the convenience to all stations in the near future [1].
The CRM booths aim to provide 24/7 services, including deposits, withdrawals, bill payments, and balance inquiries, significantly improving financial inclusion in urban areas [3]. In total, 16 CRM booths will be installed across all MRT Line-6 stations [2].
Dhaka Bank's commitment to financial inclusion and digital innovation in urban transportation is further underscored by this initiative [3]. Sheikh Mohammad Maroof emphasized that the bank intends to connect all the metro rail stations with CRM booths soon, enhancing cross-sector collaboration and integrating digital finance within station infrastructure for commuter convenience [1].
Senior officials from both organizations were present at the event, representing project leadership, administration, and branch management [4]. This collaborative spirit between Bangladesh's modern mass transit infrastructure and forward-thinking financial institutions underscores the importance of such initiatives [5].
The current CRM booths are operational at the Farmgate and Karwan Bazar stations, with plans to expand these booths to cover all 16 stations on the line in the near future [1][2][3]. The exact dates for the full rollout have not been specified [1][2][3].
With these CRM booths, Dhaka Bank is bringing accessible digital banking services to the heart of Dhaka’s urban mobility corridor, making it easier than ever for commuters to manage their finances while on the go.
[1] https://www.dhakabank.com/news/dhaka-bank-launches-cash-recycler-machine-crm-booths-at-mrt-line-6-stations [2] https://www.newagebd.net/article/187554/dhaka-bank-launches-crm-booths-at-mrt-line-6-stations [3] https://www.thedailystar.net/business/dhaka-bank-launches-crm-booths-at-mrt-line-6-stations-1994107 [4] https://financialexpress.com.bd/finance/dhaka-bank-launches-crm-booths-at-mrt-line-6-stations-1.205272 [5] https://www.bangladesh-today.com/dhaka-bank-launches-crm-booths-at-mrt-line-6-stations/
In lieu of the digital banking initiative, Dhaka Bank PLC and Dhaka Mass Transit Company Limited (DMTCL) have set a goal to enhance real-time banking services for thousands of commuters on MRT Line-6, aiming to extend the convenience of finance and technology to all stations in the near future. By integrating Cash Recycler Machine (CRM) booths across these stations, they aspire to provide 24/7 financial services such as deposits, withdrawals, bill payments, and balance inquiries, thereby promoting digital innovation in urban transportation and improving financial inclusion in urban areas.
