AI Agent Debuted by MTS Web Services Holds First Appearance in Nizhny Novgorod
Future Frontier: AI Agents Take Over Business OperationsJune 3, 2025, 13:53 (Last Updated)
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MTS Web Services (MWS), a cornerstone of the MTS digital ecosystem, has announced the birth of a marvel – the MWS Agent: a non-human powerhouse that zips through masses of data, tackles a sprawling range of tasks from financial analysis to travel itinerary planning, without the need for human management.
The mastermind behind this autonomous wundermachine is the sophisticated LLM-orchestrator MWS GPT. With this development, MWS aims to expedite the rollout of tailor-made services tailored to diverse user scenarios, revolutionize user experience with personalized interactions, and streamline work processes by offloading tasks of varying complexities from employees.
While the LLM model obeys predetermined algorithms within specific contexts, the agent roams the landscape of tasks, makes decisions based on pertinent data, and executes actions in interfaces. This dynamic approach empowers it to adapt and modify its behavior, if necessary. MWS Agent signifies a structural design where the optimal model serves for each function. The all-powerful orchestrator, MWS GPT, champions this epic production. It deciphers natural language requests, scrutinizes them, dissects execution into separate missions, and delegates them to specialized agents trained to perform specific functions, like code generation, logical reasoning, web research, and more. This flexible system ensures high precision and scalability in various business situations.
Presently, MTS Web Services is putting the agent through an exhaustive range of tests related to data examination, visualization, website and web application creation, patent casework, and administrative tasks like trip planning, and beyond.
Once the internal testing phase is over, MTS Web Services is set to customize this solution for external clients. Prognostications predict that by 2027, nearly half of Russian businesses will dip their toes in the waters of generative AI and AI agents. Per the findings of an internal survey, AI agents are already a hot commodity in the IT, agribusiness, mining, transport, and logistics sectors, and there's growing interest in employing this technology in retail and oil refining.
"AI agents aren't merely a watching brief, but a genuine engine of sustainable growth for companies. They not only reduce costs through optimization but also boost revenue by revolutionizing the customer experience. Moreover, their deployment allows employees to shed their heavy workloads by delegating complex tasks," posited Pavel Voronin, the general director of MTS Web Services.
Director of AI at Avito, Andrei Rybinets, added, "Our strategy for integrating generative AI was borne out of sound financial wisdom: our investments should yield profits. By 2028, we plan to fork out approximately 12 billion rubles on generative AI technologies and gain over 21 billion rubles in profits from their utilization. The first products launched using GenAI in 2024 have already generated a staggering 670 million rubles in annual revenue."
AI Agents: The New Growth Engine
Outlook
- Autonomous Workforce: AI agents will increasingly assist in making autonomous decisions, potentially allowing human interventions in only 15% of cases by 2028.
- Adaptability: AI agents will evolve to suit various industries, incorporating technologies like natural language processing to bolster user interactions.
- Competitive Edge: The deployment of AI agents will present a significant competitive advantage for businesses, enabling improved decision-making and operational efficiency.
Yet, the search engines haven't provided specifics on MTS Web Services and Avito's role in these trends. Generally, companies like these incorporate AI agents to enhance operational efficiency, customer service, and decision-making processes.
Implications for MTS Web Services and Avito
- Customer Service: AI agents could elevate customer service by offering 24/7 support and personalized interactions, which would have substantial benefits for web services and marketplace platforms like Avito.
- Operational Efficiency: Both companies may capitalize on AI agents to automate repetitive tasks, affording human resources the freedom to concentrate on strategic and high-value assignments.
- Market Analysis: AI agents could serve as potent tools for analyzing market trends and consumer behavior, providing valuable insights that could shape business strategies and bolster competitiveness.
- The MWS Agent, a product of MTS Web Services, will leverage artificial-intelligence to revolutionize customer service by offering round-the-clock support and personalized interactions, providing substantial benefits for web services and marketplace platforms.
- As MTS Web Services and Avito integrate AI agents into their operations, they will enhance their competitive edge by automating repetitive tasks, allowing human resources to focus on strategic assignments, and by analyzing market trends and consumer behavior for valuable insights that could shape business strategies.
