1. Key Points for August 14: Gathering in Alaska, Immigration Enforcement (ICE), Financial service Zelle, Infowars, and Air Canada Airline Incidents
Zelle Accused of Negligence in $1 Billion Fraud Case
A lawsuit filed by the New York Attorney General's office alleges that Early Warning Services, LLC (EWS)—the company operating Zelle and owned by major banks—knew for years that the platform was highly susceptible to fraud but failed to implement or enforce basic safeguards to protect users. As a result, scammers are alleged to have stolen over $1 billion through Zelle, particularly affecting consumers in New York.
Fraud Awareness and Inaction
The lawsuit claims that EWS and its partner banks were aware that scams were proliferating on Zelle for years but took insufficient steps to stop them. Internal safeguards were developed as early as 2019 but were never adopted. Even when banks reported scams, EWS allegedly failed to promptly remove fraudulent accounts or require reimbursement to victims.
Design Flaws
Zelle was launched rapidly to compete with other payment apps, prioritizing easy registration and quick transfers. This created a system "uniquely susceptible to fraud" by enabling scammers to gain access to user accounts with relative ease. EWS knew about these design weaknesses from the beginning but did not implement critical safety features.
Marketing vs. Reality
Despite operational failings, EWS promoted Zelle as a safe and secure payment service. The lawsuit asserts this marketing was misleading, given the widespread fraud and cost to consumers, thus violating New York consumer protection laws.
Scope of Losses
Zelle customers at the three largest bank owners—JPMorgan Chase, Bank of America, and Wells Fargo—lost about $870 million over seven years, according to a previous CFPB lawsuit. Overall fraud losses on the platform in the U.S. exceeded $1 billion.
Legal Claims and Relief Sought
The New York AG is seeking restitution and damages for defrauded consumers, disgorgement of profits connected to fraudulent practices, and injunctions requiring EWS to implement and maintain robust anti-fraud measures. The lawsuit aims to compel EWS to protect users and hold them accountable for past failures.
Investigation and Representation
The case is led by New York Assistant Attorneys General Chris Filburn and Christian Reigstad within the Consumer Frauds and Protection Bureau, part of the Division of Economic Justice.
This lawsuit follows the abandonment of a similar federal case filed by the Consumer Financial Protection Bureau (CFPB) in December 2024, which had alleged similar failures but was withdrawn after federal changes in early 2025.
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